Privacy Policy

Removals of Sussex is a Sole Trader, trading as Removals of Sussex.

Business address: 29 Glebe Road, Cuckfield, Haywards Heath, West Sussex RH17 5BG

Email: enquiries@removalsofsussex.co.uk

Phone: 07355 702918

We are registered with the Information Commissioner’s Office (ICO). ICO registration number: ZC120487

When you submit a quote request or contact us through our website, we may collect the following personal information:

• Your name
• Your phone number
• Your email address
• Your current and new property addresses or postcodes
• Your preferred moving date
• Any additional information you choose to provide in the free text field

We also collect anonymised usage data through Google Analytics, which does not identify you personally. See Section 5 for more detail on cookies and analytics.

We collect and use your personal data for the following purposes:

To respond to your quote request
Legal basis: Legitimate interests — you have contacted us requesting a quote and we need your details to provide one.

To communicate with you about your booking
Legal basis: Performance of a contract — once a booking is confirmed, we need your details to fulfil the service you have agreed to.

To improve our website and services
Legal basis: Legitimate interests — anonymised analytics data helps us understand how our website is used and how we can improve it.

Your personal data is used solely to:

• Respond to your quote request
• Provide the removal service you have booked
• Contact you regarding your booking or enquiry
• Comply with any legal obligations

We do not use your data for marketing purposes unless you have explicitly consented to this. We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

Our website uses Google Analytics to collect anonymised information about how visitors use the site. This data includes pages visited, time spent on the site, and general location information. It does not identify you personally.

Google Analytics uses cookies to collect this data. You can opt out of Google Analytics tracking by adjusting your cookie preferences using our cookie consent tool, or by installing the Google Analytics Opt-out Browser Add-on.

For full details of the cookies we use and how to control them, please see our Cookie Policy.

We retain personal data for the following periods:

• Quote requests that do not result in a booking — deleted within 3 months of the enquiry date
• Completed bookings — retained for 6 years from the date of the job, in line with
• UK tax and legal record-keeping requirements
• Google Analytics data — retained for 26 months in accordance with Google’s standard retention policy

After these periods, your data will be securely deleted.

Your data is stored securely. Quote form submissions are delivered directly to our email inbox and are not stored on the website server after submission. We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

Our website is hosted on a secure server with SSL encryption — you will see the padlock icon and https:// in your browser address bar when using our site.

After these periods, your data will be securely deleted.

Under UK data protection law, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete data
• Right to erasure — you can ask us to delete your data, subject to legal retention requirements
• Right to restrict processing — you can ask us to limit how we use your data in certain circumstances
• Right to object — you can object to us processing your data where we rely on legitimate interests as our legal basis
• Right to data portability — you can request your data in a portable, machine-readable format where applicable

To exercise any of these rights, please contact us at enquiries@removalsofsussex.co.uk. We will respond within one month of receiving your request.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

ICO website: ico.org.uk
ICO helpline: 0303 123 1113

We would always appreciate the opportunity to address your concerns directly before you contact the ICO, so please get in touch with us first if you have any questions.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page will be updated whenever we make changes. We encourage you to review this policy periodically.